What is UX Research?
One of the first crucial steps in improving the user experience or designing a
brand new product for a new generation of users is to begin considering your
audience. Who are they? Where do they come from?
Usability testing, or
user testing as it's more commonly referred to, is a process of defining,
tracking, and measuring the usability and interactivity of current products and
/ or new products that are in development. A large portion of usability testing
is centered around the creation of "user interface test cases." These
are a set of scenarios which display the expected user interface behaviors. In
short, they are used to "teach" the designers how to
"create" a proper user interface for a given piece of software or
hardware.
Nowadays, user
researchers have a number of tools at their disposal to generate these test
cases quickly, easily, and cheaply. One such tool is Uxia, which is an open
source web-based project run by usability experts from around the globe. Uxia
is a tool that allows the researcher to generate valid UI tests in a matter of
minutes rather than hours or days. For example, a usability researcher can
easily gather data on user behavior from hundreds of user test cases within a
few hours using Uxia. As a result, the researcher can not only focus on one
piece of software, but can efficiently gather insight on how well that software
does in real world situations.
Another way to collect
insights from usability tests is via interview. This process is referred to as
elicitation. Researchers conduct interviews with actual users, as opposed to
conducting controlled experiments in the lab. This makes it possible for
researchers to get a "real world" view of how people actually work in
real-life situations rather than studying laboratory conditions.
Another way to collect
insights from user experience research is through focus groups. The goal of
these groups is to develop solutions for real-world problems. These sessions
allow researchers to discuss a wide range of topics, ranging from technical
issues to cultural issues, from business practices to creative problem solving.
These sessions are ideal for collecting information about product development
processes.
Finally, qualitative
researchers are able to obtain more in-depth and quantitative insights.
Qualitative research is often used to understand consumer behavior and consumer
preferences. It can also be used to understand target marketing campaigns.
Qualitative studies are sometimes used in international marketing research,
especially when the language of the individuals being interviewed is different
from the languages used by the research subject in the United States. These are
just a few ways how qualitative research can provide quantitative results.
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